Refund policy

Every account starts with a free trial and full access. No card is required to start it. The trial exists so you can decide whether Journaura suits you before any money changes hands, and it is the honest way to avoid needing a refund at all.

If Journaura is not right for you, email us within 14 days of your first payment and we will refund it in full. You do not need to give a reason.

This applies to the first payment on any plan — monthly, yearly or lifetime. The refund goes back to the card you paid with, usually within five to ten business days depending on your bank.

Renewal payments are not automatically refundable, because you can cancel at any time before one happens. Cancel from Account settings and you will not be billed again; you keep access until the end of the period you have already paid for.

If a renewal caught you genuinely by surprise — you had stopped using Journaura and did not intend to continue — write to us. We would rather refund it than argue about it, and we would rather you told us than raised a chargeback.

A full refund ends the plan it paid for and your account returns to the free tier. Your data is not deleted — you can export it, and it will be there if you come back.

A partial refund does not affect access; you keep the plan for the period you paid for.

If you are a consumer in the UK or EU you normally have 14 days to cancel a distance purchase. Journaura is a digital service that begins immediately on payment, and by subscribing you agree to it starting straight away — which affects that cancellation right for the part of the service already supplied.

Nothing in this policy removes rights you have by law, and the 14-day promise above is offered on top of them.

We may decline a refund where an account has been used in breach of our Terms of service, or where there is a clear pattern of repeatedly buying and refunding. This is aimed at abuse, not at anyone who simply changed their mind.

Email support@journaura.app from the address on your account, or use the Contact page. Tell us which plan you bought. We reply within one business day and process approved refunds the same day.

Please contact us before raising a chargeback. A chargeback costs us a fee and takes months to resolve; an email takes a day and gets you the same money back.